jeetway's Privacy Policy

1. Introduction and Scope

jeetway is an online gaming and betting platform operated for users in Bangladesh. Your privacy is very important to us. This Privacy Policy ("Policy") sets out how jeetway collects, processes, stores, and uses your personal information.

This Policy applies equally to the website https://jeetwayapp.cam and the jeetway mobile application (Android and iOS). By creating an account or using our platform, you are considered to have agreed to all the terms of this Policy.

This Policy should be read together with our Terms and Conditions. Both documents together define the legal relationship between jeetway and the user.

2. Information We Collect

jeetway may collect the following types of personal information:

2.1 Identity Information

• Full name
• Date of birth
• National ID card or passport number (for verification purposes)
• Photos or identity-related documents

2.2 Contact Information

• Mobile number
• Email address

2.3 Financial Information

• bKash, Nagad, or Rocket account number
• Bank account details (for bank transfers)
• Transaction history and amounts

2.4 Technical and Usage Information

• IP address and device type
• Browser type and version
• Activity logs on the platform (login times, game play history, betting records)
• General location information (IP-based)

3. How We Collect Information

jeetway collects information in the following ways:

• Registration process: Information you provide when creating an account.
• Identity verification (KYC): Documents submitted during account verification.
• Transaction processing: Payment information provided during deposits and withdrawals.
• Automatic collection: Technical information collected via cookies and log files while you use the platform.
• Customer support: When you contact us via live chat or email.
• Referral program: Information of new users referred under the Refer a Friend jeetway Win program.

4. How We Use Information

jeetway uses collected information only for the following purposes:

• Creating, managing, and securing accounts.
• Verifying identity and preventing fraudulent activity.
• Processing deposit and withdrawal transactions.
• Providing bonuses and promotional offers based on your eligibility.
• Providing customer support via live chat and email.
• Improving platform performance and planning new features.
• Meeting legal obligations and keeping records as evidence for dispute resolution.
• Reviewing usage patterns to ensure responsible gaming.

We do not use your information for direct marketing or sell it to third parties. To ensure responsible gaming on jeetway, we monitor user activity and provide assistance where needed.

5. Data Storage and Security

jeetway uses industry-standard technical measures to keep your information secure. Every connection is protected through SSL (Secure Socket Layer) encryption. Sensitive financial data is stored in encrypted form and only authorised staff can access it on a need-to-know basis.

5.1 Retention Period

All information is retained while your account is active. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations and resolve disputes.

5.2 Security Measures

• All data transfers are secured with SSL/TLS encryption.
• Data is stored in encrypted form in the database.
• Regular security audits are conducted.
• Automated alerts are triggered if suspicious activity is detected on an account.
• Staff access to data is controlled and logged.

However, no method on the internet is 100% secure. We take the highest level of precaution, but we cannot guarantee complete security. It is your responsibility to keep your account password secure and not share it with anyone.

6. Sharing Information with Third Parties

jeetway does not sell or rent your personal information. Information may be shared with third parties only in the following limited circumstances:

6.1 Payment Processors

Necessary transaction information is shared with the relevant financial institutions for processing bKash, Nagad, Rocket, and bank transfer transactions. This information is used solely to complete the transaction.

6.2 Technology Service Providers

Game software providers (such as Pragmatic Play, PG Soft, Evolution, JILI, etc.) and technology service providers may receive necessary information within defined limits. All such providers are contractually bound to protect data.

6.3 Legal Reasons

Information may be provided in response to a legal order or investigation by a court or government authority. Information may also be shared as required to prevent fraud and comply with anti-money laundering regulations.

7. Cookies and Tracking Technologies

jeetway uses cookies on its platform. Cookies are small text files stored on your device that help improve the platform's performance.

7.1 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and for security. These cannot be disabled.
• Functionality cookies: Used to remember your preferences (language, display settings).
• Analytics cookies: Used to analyse platform usage for improvement. This information is processed in aggregate form.

7.2 Cookie Controls

You can control or disable cookies by changing your browser settings. However, disabling essential cookies may cause some core platform functions to not work properly.

8. User Rights

As a jeetway user, you have the following rights:

• Right of access: You have the right to know what information we hold about you.
• Right to correction: The right to request correction of any inaccurate information about you.
• Right to deletion: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Right to restrict processing: The right to request that processing of your information be limited in certain cases.
• Right to object: The right to object to the use of your information for certain specific purposes.

To exercise these rights, contact our support team via live chat or email. After verifying your identity, we will consider your request within a reasonable time. For general questions about our platform, you can visit the FAQ section.

9. Privacy of Minors

All jeetway services are intended solely for persons aged 21 or above. We do not knowingly collect any information from minors.

Age is verified at the time of registration, and date of birth is confirmed subsequently during the identity verification (KYC) process. If it is ever found that a user is under 21, that account will be closed immediately and the associated information will be deleted.

10. External Links

The jeetway platform may sometimes have links to third-party game providers or payment services. These third-party platforms and services have their own privacy policies, and jeetway is not responsible for them. We advise users to read the privacy policies of these external services.

11. Policy Changes

jeetway reserves the right to update this Privacy Policy as needed. Users will be notified of any significant changes by email or through a notice on the platform. If you continue to use the platform after a policy change, you will be considered to have agreed to the updated policy.

The "Last Updated" date is noted at the top of each policy. We recommend visiting this page regularly to stay informed of any changes.

12. Contact

If you have any questions, objections, or requests regarding this Privacy Policy, please contact the jeetway support team:

• Live Chat: Available 24/7 on the platform (in both Bangla and English)
• Email: [email protected]

Our support team will respond within a reasonable time after verifying your identity. To learn more about jeetway, visit the About Us page.